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| Q: What is the lead-time for Avante products? |
| A: Most are shipped within 24 hours. Orders received before 10:00 a.m. PST will usually ship out the same day. |
| Q: Where is the hardware coming from and what is my lead-time? |
| A: Avanté’s Distribution warehouse facility is strategically located in Indianapolis, IN. This centralized location allows us to better service our customers regardless of location. Once the products have shipped, standard UPS ground transit times apply. |
| Q: Can I have a sample of the Avanté decorative cabinet hardware before I order? |
| A: Yes, we will send one Avanté decorative cabinet hardware sample per request. |
| Q: What finishes are available? |
| A: Avante knobs and pulls are available in a variety of different finishes and combination of finishes. Please see our Browse Finishes page to view some of our most popular finishes. Please note that not all styles are available in every finish offered. |
| Q: Is mounting hardware included with the Avanté product? |
| A: No. There are several reasons why Avanté does not include screws with the product. Firstly, when screws are packaged with the product, they can scrape or damage the product during shipment. Secondly, the thickness of cabinet drawer or door fronts vary, one size of screw will not always work in all applications. Some may require a 1” screw and others may require a 1 Ľ” or longer screw. Therefore, we do not include screws with Avanté knobs and pulls. However, all Avanté hardware is tapped to accept an 8-32 truss head screw. |
| Q: What cleaners do you recommend for my decorative hardware? |
| A: We do not recommend using any cleaners. Products containing ammonia, acidic or corrosive cleaning agents may damage the finish and will void the warranty. We recommend using a damp cloth with mild dish soap and water for cleaning |
| Q: What type of warranty do you offer for your decorative hardware? |
| A: Avante offers a limited lifetime warranty on our products. Products are warranted against defects in material and workmanship. For more detailed information, please see warranty page. |
| Q: How can I find the closest Distributor or Dealer? |
| A: Check out our where to buy section or call 800.752.2037 to speak with a Customer Service Representative. |
| Q: How can I get an Avante catalog or literature? |
| A: To request literature, simply complete the request for literature form for a hard copy, or you can download our catalog from the Website, or call 800.752.2037 to speak to a Customer Care representative. |
| Q: Do you have a minimum order quantity? |
| A: Avanté sells through distributors and dealers and does not require a minimum order quantity. Check with your local distributor for more complete information. Distributors and Dealers may not stock our entire product line, however many of these stores offer a special order program. |
| Q: I contacted or went to an Avanté Distributor and they did not have what I wanted in stock, where can I purchase what I wanted? |
| A: Avantégives all of its customers the ability to special order without minimum order requirements. If they do not have the item you are looking for in stock, then they can special order it for you. |
| Q: Can I have a special order shipped directly to my home? |
| A: Yes, many stores offer the special order program in which Avanté will ship orders directly to a consumer’s home |
| Q: If I special order Avanté from a Distributor or Dealer, how long will it take to receive my order? |
| A: As long as the Distributor or Dealer promptly forwards your order to Avanté, then it will ship within 24hrs. Standard UPS shipping times then apply from Indianapolis, IN to your location. |
| Q: Can I buy Avanté Hardware online? |
| A: Yes, several sites carry Avanté Products online. For a listing visit our where to buy section. |
| Q: Can I buy Avanté directly from this Website? |
| A: No, Avanté is sold throughout the US via a network of supporting Distributors and Dealers. Please see the where to buy section to find an Avante Distributor in your area or a listing of on-line retailers. |
| Q: I think the Avanté line is great! How do I become a Distributor or Dealer? |
| A: Customers interested in distributing Avante must meet certain criteria and qualifications. We are very supportive of our customers and only want the best companies to represent our product line. Please see the Avanté Advantage page for more information on becoming a distributor and what Avanté can do for you. We would also be interested in speaking with you, so please give us a call @ 800-752-2037. |
